مهندس دعم فني

الوصف الوظيفي

We are looking for a Technical Support Engineer to provide technical assistance and support to customers and internal teams. In this role, you will troubleshoot hardware and software issues, diagnose technical problems, resolve support tickets, and ensure a high level of customer satisfaction. You will collaborate with cross-functional teams to identify root causes, implement solutions, and maintain accurate documentation of incidents and resolutions. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a passion for delivering reliable technical support.

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